My son was discharged from the hospital yesterday morning. His prescriptions were called in to South Miami Pharmacy. Upon leaving the hospital we called to make sure the prescriptions had been called in. After 4 phone calls of no answer, finally spoke to 2 different employees stating the prescriptions had been called in and would be delivered to our home. Noone ever called and the meds were never delivered. Today its 11:35 am and I have been calling since 9 am and no one answers the phone. I have left countless voicemails. We have resorted to calling the hospital again to get the meds called in to a different pharmacy. We are disgusted. We are filing a complaint with the Department of Health.
Horrible customer service from the person that answers the phone to what they call manager . They not only have lied to me the doctor's office count on them to do pre authorizations which they don't do. No one in this office knows what they are doing .
i have enjoyed this pharmacy for years. they are kind and they deliver for free. they are quite disorganized and one often needs to double check on orders but that felt a small price to pay. UNTIL TODAY. for some reason that i didn't want to disclose to the pharmacist and i don't want to disclose here because it really doesn't matter, i ran out of a controlled substance 2 weeks ahead of time. THIS IS MY FIRST TIME IN MORE THAN 5 YEARS OF USING THIS PHARMACY (and my first time ever, but that also doesn't matter). my doctor called in and asked that i be given the two weeks. the pharmacist refused. i figure it's complicated for them bc of regulations etc, so i got it filled at CVS. today i went because the two weeks have passed and asked them to resume the normal schedule. they won't, even though *they* didn't give me the two weeks worth. i suppose i should i have lied about it. this leaves me without a medication i cannot suspend and which i need, which my doctor approves of, and that i have taken for years without any problem to myself or the pharmacy.
i understand the FDA is putting the fear of god into everyone re: controlled substances, but why couldn't the pharmacist just explain to me that she felt uncomfortable and not give me, AND MY DOCTOR, push back. she insisted i tell her the reason. what would that have changed? and why is that any of her business? it is not okay to be rude to people in need and in pain. it's just not okay. and i sincerely doubt she would have lost her license over two weeks of a controlled substance to a patient who has a proven history of regularity and moderation.
Muy satisfecha con el servicio de South Miami Pharmacy. Cuentan con un personal profesional y calificado, que excede en su atencion a sus clientes-pacientes.
Agradezco siempre a la Srta. Lisette Almendariz, Jessi Perez Y Roy Brisuela que se dan una atencion personalizada y me apoyan siempre con el suministro de las medicinas para mi esposo.
If I could give a 0 I would! They illegally charged my credit card without my authorization after a price change. The supervisor stated she would call me on Monday after she would speak with my insurance, and guess what? I never heard back! I am currently waiting for them to send me a Fed Ex package so that I can mail the meds they sent me that were not wanted! Do NOT waste your time with them or you will be waiting for a box to send your meds back in, with over $1000 out of pocket for meds you never ordered. Fraud!! Illegal!!
South Miami Pharmacy is my pharmacy of choice and has been since the original location opened on Sunset Drive . Service is very fast ; the staff is professional , courteous and helpful . When my doctors call in a prescription I receive both a phone call and a text message to notify me when it is ready . If desired they will deliver to my home . If i am in the store and choose to wait , it has never been more than 10-15 minutes . The big chain pharmacies do not come close to this kind of service .
I have been plagued with a chronic painful condition, complications from Chemotherapy. It is unfortunate that I fell victim to the "blanketed" regulations imposed upon Pharmacies due to abuses with Controlled Substances. I checked all the retail pharmacies around my area and was faced with having my legitimate prescription denied for reasons of the meds being non-formulary (some employees stating they did not want the headaches) or they do not carry them for security reasons (Pharmacies being robbed). I thank you South Miami Pharmacy for operating and serving your community's needs and not balking to fears created by the Legislature. Bravo!!!
This place is filled with a staff who have a ❤ and think about their patients well being first!!! It was an answered prayer when I was able to get my husband's so much needed medications!! Thanks to all eapecially Rufina!!
After my insurance wanting to charge me $300 for Prevacid for my 4 month old I was able to purchase for less than $60 at So Miami pharmacy. You changed my babies nights, thank you so much for your knowledge. Great staff and professional. Wish you were open later just in case kids were sick in middle of night! Thank you