I had to get fertility medication and they worked with me on getting insurance to cover atleast part of the medication. They were quick with delivery when needing refills, and all I had to do was call. It was quick and easy.
They pharmacists were always extremely helpful when I had questions. They were also very kind and made sure that my medications were being sent on time. They are truly a wonderful pharmacy especially for being an out of town patient doing invitro
I am so impressed with the customer service representatives on the phone at SMP. They are always kind and efficient. I have used another specialty pharmacy, which was not nearly as helpful or reliable. Thank you for your high quality service.
The worst customer service possible ever that I have experienced from the company. I have tried to refill my prescription a week ago , I was placed on hold, transferred, lost, placed on hol and transferred to the wrong department three times. my prescription was requested, they asked me to also call my doctor to expedite it which I did, my prescription was then transferred to a different company because I was told that when you have a specialty pharmacy your prescriptions go in the system and they don’t always use the same pharmacy. I don’t know how true that is. I called back again today and got extreme run around over the phone in the end I asked to speak to a supervisor I was placed on hold and by the time the supervisor came back I was already frustrated and told him that I would not be using them ever. Worst company ever terrible customer service ever how can I trust these people with my medical needs.😡
They are always very prompt in returning calls and try to get rxs to you as quickly as they can. I like that my doctor’s office uses them and recommend them for the medication that was not covered by insurance.
You were recommended by my dermatologist for my psoriasis meds.
The med were prescribed and were delivered like clock work. I would be called by you that the meds were shipping and I would have them the next day.
My meds were changed and the first delivery came. They have never been delivered on time again and never without me having to call and check on them. No longer automatic.
My son was discharged from the hospital yesterday morning. His prescriptions were called in to South Miami Pharmacy. Upon leaving the hospital we called to make sure the prescriptions had been called in. After 4 phone calls of no answer, finally spoke to 2 different employees stating the prescriptions had been called in and would be delivered to our home. Noone ever called and the meds were never delivered. Today its 11:35 am and I have been calling since 9 am and no one answers the phone. I have left countless voicemails. We have resorted to calling the hospital again to get the meds called in to a different pharmacy. We are disgusted. We are filing a complaint with the Department of Health.