Reviews Section
We know an informed decision is the best decision. Keeping a high rating on our reviews is the best way to show new customers the kind of service we give. We will make our best efforts to reply to every negative review we get in order to fix the issue in a prompt manner. At SMP Pharmacy Solutions we strive to give the best service possible to every patient. Your opinion is very important to us! We will consider every review positive or negative to answer your questions, solve issues and improve your overall experience.
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Amber Gross
18:54 24 Jul 18
Great customer service! I've been using them for about a year and was always happy with their products and services. Just now I was on the phone to discuss my most recent order and they were AMAZING!!! Did EVERYTHING to keep my cost the lowest possible! We looked at the calendar together, planned for reorders, and more! I believe I was speaking with Elizabeth and she really made my day! THANK YOU SMP!!!
Rashma Seepersaud
21:10 11 Oct 18
Have been working with this company for about 7 years. Amazing company to work for, with unlimited opportunities to grow. It feels great to be able to help patients and make a difference in their lives. #Team SMP
Heather Collazo
02:40 29 Nov 18
We are so glad to be going through IVF cycle with the help of SMP Pharmacy Solutions. Their fast, convenient and helpful staff make the IVF process that much easier. Its an emotional roller coaster to start with and the ease of SMP Pharmacy Solutions it has made this that much easier. Thank you!
Stephanie Hernandez
15:25 10 Oct 18
Love working with a company who cares deeply about their patients. SMP is great!
Rana Nissan
14:34 16 Nov 18
Messed up my orders, charged me $20 for next say delivery and they kept me on hold for more than 15 minutes gecause i asked to speak with a supervisor. They won't refund me the money.
Heather Elizabeth
22:04 27 Feb 19
Excellent customer service! Always friendly and super fast with delivery!
Raj Kumar
21:34 12 Mar 19
Excellent service I have got to say this pharmacy is one of the best pharmacies around . You get a professional consultation and help to get the right medication.
obgynd16
15:56 03 Apr 19
Always a pleasure to work with your pharmacy We send all our patient to you !
Jackie Seifert
13:51 09 Apr 19
Thank you for the prompt delivery of my prescription and very friendly customer service! 😃
Andrea Viana
17:30 09 Apr 19
Great customer service, very responsable. I really recommend it. Great website and they keep you posted on your order status.
JOE ITURRALDE
15:35 20 May 19
Adrian was very helpful in resolving my problem and making sure I get my medication in a timely manner.
Miriam Chiume
16:11 30 May 19
SMP Pharmacy is extremely helpful and accommodating team. They respond almost immediately and went above and beyond to get me the best drug pricing. A stark difference from the treatment I usually receive from the Rite Aid/Duane Reade shops. A special thanks to Erika for jumping on all urgent requests with the best of attitudes. I wish I had known about it a long time ago.
Rebekah Dutton
16:15 30 May 19
Prices were reasonable and staff was respectful and helpful beyond expectations. They were very transparent about costs, filed insurance claims for medications, and explained other ways of saving money, including rebate offers that no other doctors or pharmacies had mentioned. This helped us save nearly $500! I would definitely recommend them to other patients.
Tami Newton
16:08 30 May 19
SMP Pharmacy Solutions were excellent in making sure the medication was shipped in a timely manner and also communicated well regarding the shipment and instruction of how to do the injections. They even sent links to videos to help us understand how to do the different kind of shots both intermuscular and regular. Their pricing was very fair and everything arrived in perfect condition with understandable labels.
Katie Smith Zitzmann
18:29 30 May 19
SMP has been amazing! They are prompt to deliver the prescriptions and are patient with you while you figure out the best pricing options for yourself. I would highly recommend them!
Elizabeth Ricke
02:16 31 May 19
I was honestly shocked at the customer service I received from SMP Pharmacy. The person assisting me was always pleasant and would really work with me to figure out how to save money while still getting what I needed. They were great about returning phone calls and I never had to be on hold for more than a minute. During the very stressful process of IVF, it was a relief to be able to work with this pharmacy as they made it simple and easy. Thank you!
Lyndsy Bickmann
12:01 18 Jun 19
Great pharmacy to use during a stressful time. Easy to get in contact with, quick delivery! Only issue I had was about payment. It was already confirmed but then I needed to be recontacted and confirmed again. Maybe it wasn’t put in notes or there was a communication misunderstanding. Overall great!
Callie Clough
18:22 18 Jun 19
SMP Pharmacy Solutions is a godsend. I live in Georgia and needed fertility medications. Every time I called, the customer service representatives were so personable, kind, and quick to help. The customer service is truly unmatched. My orders always arrived quickly and they were always accurate. I hope to use them again in the future. Thank you, SMP!
Rhonda Chalmers
18:31 18 Jun 19
Customer service agents were always helpful and friendly. Quick delivery just as ordered. Took a lot of stress away for us knowing we could depend on their being delivered quickly!
Alison Gobar
16:25 26 Jun 19
I recommend SMP Pharmacy to anyone going through infertility treatments. The staff at SMP were all so respectful and I felt they truly cared. I loved their attention to details. I used a lot of their next day shipping and all of my medications came packaged with care. Hands down the best Pharmacy!!
Jen Murray
01:16 13 Jul 19
Great customer service. They were efficient And delivered medication on time. The staff was knowledgeable and kept their promises. It was nice to have staff who cared while going through the process.
MiaNaomi Post
21:32 12 Jul 19
This pharmacy is awesome! They are always friendly with great customer service! They return calls and are ready to provide quality service! I’m really forgetful, so it’s great when they are vigilant to reach you about ensuring you get your meds on time!
Alicia Russell
00:58 16 Jul 19
The customer service here is amazing. I've spoken to 3 or 4 customer service representatives here and each was perfectly helpful. They each did everything they could to help me save money in different ways and were very knowledgeable and kind. I highly recommend.
Contessa Sanders
21:49 15 Jul 19
FANTASTIC! I have never had such a wonderful experience with a pharmacy! During a difficult time with fertility treatments, it was so wonderful to be able to talk with competent and caring pharmacists at SMP. My prescriptions were filled quickly, which is hugely important with fertility drugs. I was very clear about the payment, and received exactly what I needed when I needed it. I was able to speak to a real person every time I called, and anyone I spoke with was smart, fast, and friendly. These pharmacists go the extra mile to make sure you are treated with efficiency, expertise, and enthusiasm. I had my reservations about using a pharmacy that was not in my home state, but I quickly saw why my doctor recommended this pharmacy!
MiaNaomi Post
21:32 12 Jul 19
This pharmacy is awesome! They are always friendly with great customer service! They return calls and are ready to provide quality service! I’m really forgetful, so it’s great when they are vigilant to reach you about ensuring you get your meds on time!
Melissa Bosak
23:14 04 Sep 19
Customer service is very poor. They messed up my first order, which was critical to receive on time. They did not communicate that the order wouldn't be ready as promised. Their wait times are terrible. They also quote one price and then tell you a higher price on the next call. You have to be diligent and check every price so they don't overcharge you. I do not recommend them.
Lynette Rivera
16:32 18 Sep 19
Outstanding customer service from the order of the medication to the specific instructions to the delivery. Prompt service on delivery of medication. Would definitely order from them again and definitely will recommend to family and friends. 👍
Kara Dearman
21:31 08 Oct 19
Great customer service! Great prices! Fast delivery! Overall, a much easier experience than a prior pharmacy I used! I did not use it, but they have compassion care (not sure if this is the correct name) to receive discounts on medicine if needed and if you qualify!
omg Landrum
21:21 16 Oct 19
SMP Pharmacy Solution customer service representatives were compassionate. I definitely rate them five stars on how well they treated me and my husband every time we called.
Melissa Bosak
21:18 17 Oct 19
Customer service is very poor. They messed up my first order, which was critical to receive on time. They did not communicate that the order wouldn't be ready as promised. SMP compounded a medication and gave me incorrect dosing information. This cost me several thousand dollars in other medication that was wasted. In addition, their customer service representative hung up on me when I was expressing my frustration with their error.Their wait times are terrible. They also quote one price and then tell you a higher price on the next call. You have to be diligent and check every price so they don't overcharge you. I do not recommend them.
Taleena Bishop
17:52 20 Oct 19
SMP Pharmacy is amazing. They have the best customer service and are so helpful! The lady I spoke with gave me very helpful information I wouldn’t haven’t know otherwise. SMP always makes sure to get you the medication you need at the best possible price and in the perfect time frame! I will continue with SMP for as long as I need my medication.
Zuleidys Alonso
22:47 22 Oct 19
Superior customer service! I spoke to Elizabeth today and her level of compassion and care are beyond words. In this overwhelming time, I’m truly grateful for her. She not only broke down the meds and costs for me, she also got me extra discounts that I qualified for. I highly recommend SMP!
Erin Hansert
15:58 06 Nov 19
Excellent customer service and support. This is the kind of pharmacy you want to work with when going through fertility treatment. Customer service and support is top notch. They always work with me to see if they can find a way to lower my costs. Highly recommend SMP Pharmacy!
Melissa Bosak
21:12 09 Nov 19
Customer service is very poor. They messed up my first order, which was critical to receive on time. They did not communicate that the order wouldn't be ready as promised. SMP compounded a medication and gave me incorrect dosing information. This cost me several thousand dollars in other medication that was wasted. In addition, their customer service representative hung up on me when I was expressing my frustration with their error.They also sent me medication with 6 weeks of shelf life remaining.Their wait times are terrible. They also quote one price and then tell you a higher price on the next call. You have to be diligent and check every price so they don't overcharge you. They also don't respond to complaints submitted on their website.
Giselle Saouda
17:20 10 Dec 19
For the past 6 months we have been buying our medication from this pharmacy. We are almost done with our fertility process but my advice to everyone that is just getting started, is to find other places where you can probably get everything 10 times cheaper. Just today, I paid $200 for ONE BOX of Estradiol patches, when they have them at Walgreens for $30 (Different brands, but the same thing). Obviously, I found out later during the day, and felt robbed, used, and was so mad at myself for being so naive and trusting them thinking they would have fair prices. In my opinion is an abuse and they are taking advantage of people’s desire to become parents. I will make my best effort to never buy anything from them ever again. Unlike some people in these reviews, I never had an issue with costumer service. They where actually very good to us, but wouldn’t expect anything less with the amount of money you are paying them.
See what other people are saying about SMP on Facebook
Rebecca Morena
2019-07-12T19:55:25+0000
Incredible costume service, friendly, and prompt when returning messages.
Jessica Morgan
2019-07-11T21:09:28+0000
I had to get fertility medication and they worked with me on getting insurance to cover atleast part of the medication. They were quick with delivery when needing refills, and all I had to do was call. It was quick and easy.
Mandy Suarez Escobar
2019-06-25T22:47:56+0000
I always received my fertility meds on time and never had to worry
Malahkai Pizarro Eggers
2019-06-25T18:33:47+0000
They pharmacists were always extremely helpful when I had questions. They were also very kind and made sure that my medications were being sent on time. They are truly a wonderful pharmacy especially for being an out of town patient doing invitro
Erin Birkam Varona
2019-06-24T16:26:08+0000
I am so impressed with the customer service representatives on the phone at SMP. They are always kind and efficient. I have used another specialty pharmacy, which was not nearly as helpful or reliable. Thank you for your high quality service.
Isabel Coffiel
2019-06-24T14:56:48+0000
The worst customer service possible ever that I have experienced from the company. I have tried to refill my prescription a week ago , I was placed on hold, transferred, lost, placed on hol and transferred to the wrong department three times. my prescription was requested, they asked me to also call my doctor to expedite it which I did, my prescription was then transferred to a different company because I was told that when you have a specialty pharmacy your prescriptions go in the system and they don’t always use the same pharmacy. I don’t know how true that is. I called back again today and got extreme run around over the phone in the end I asked to speak to a supervisor I was placed on hold and by the time the supervisor came back I was already frustrated and told him that I would not be using them ever. Worst company ever terrible customer service ever how can I trust these people with my medical needs.😡
Jessica Drudy
2019-06-21T21:12:11+0000
SMP has the best customer service! They are always quick and are so helpful to cater to their customers’ needs.
Aiisha Bright
2019-06-18T20:47:24+0000
They are always very prompt in returning calls and try to get rxs to you as quickly as they can. I like that my doctor’s office uses them and recommend them for the medication that was not covered by insurance.
David Ruppel
2019-06-07T14:41:02+0000
You were recommended by my dermatologist for my psoriasis meds. The med were prescribed and were delivered like clock work. I would be called by you that the meds were shipping and I would have them the next day. My meds were changed and the first delivery came. They have never been delivered on time again and never without me having to call and check on them. No longer automatic.
Patti Montiel-Pinckney
2019-05-02T15:40:56+0000
My son was discharged from the hospital yesterday morning. His prescriptions were called in to South Miami Pharmacy. Upon leaving the hospital we called to make sure the prescriptions had been called in. After 4 phone calls of no answer, finally spoke to 2 different employees stating the prescriptions had been called in and would be delivered to our home. Noone ever called and the meds were never delivered. Today its 11:35 am and I have been calling since 9 am and no one answers the phone. I have left countless voicemails. We have resorted to calling the hospital again to get the meds called in to a different pharmacy. We are disgusted. We are filing a complaint with the Department of Health.
Scott Schmidt
2019-03-16T17:02:20+0000
They could improve their supply chain logistics. 12 Hour window with no communication sucks
Anita Green Reibel
2019-02-28T22:35:33+0000
Good customer service. Person on phone was very courteous
Angelica Londono
2019-01-31T20:56:23+0000
Awesome service! They have all my medications and the compounding team is great
Andy Megar
2018-09-17T22:15:33+0000
I have been a patient of SMP since 2013, and the staff is very knowledgeable and curtious, I have never had a problem getting any rx's filled.
Dori BD
2018-07-19T18:53:55+0000
Horrible customer service from the person that answers the phone to what they call manager . They not only have lied to me the doctor's office count on them to do pre authorizations which they don't do. No one in this office knows what they are doing .
Giovanna Pompele
2018-02-21T21:32:14+0000
i have enjoyed this pharmacy for years. they are kind and they deliver for free. they are quite disorganized and one often needs to double check on orders but that felt a small price to pay. UNTIL TODAY. for some reason that i didn't want to disclose to the pharmacist and i don't want to disclose here because it really doesn't matter, i ran out of a controlled substance 2 weeks ahead of time. THIS IS MY FIRST TIME IN MORE THAN 5 YEARS OF USING THIS PHARMACY (and my first time ever, but that also doesn't matter). my doctor called in and asked that i be given the two weeks. the pharmacist refused. i figure it's complicated for them bc of regulations etc, so i got it filled at CVS. today i went because the two weeks have passed and asked them to resume the normal schedule. they won't, even though *they* didn't give me the two weeks worth. i suppose i should i have lied about it. this leaves me without a medication i cannot suspend and which i need, which my doctor approves of, and that i have taken for years without any problem to myself or the pharmacy.i understand the FDA is putting the fear of god into everyone re: controlled substances, but why couldn't the pharmacist just explain to me that she felt uncomfortable and not give me, AND MY DOCTOR, push back. she insisted i tell her the reason. what would that have changed? and why is that any of her business? it is not okay to be rude to people in need and in pain. it's just not okay. and i sincerely doubt she would have lost her license over two weeks of a controlled substance to a patient who has a proven history of regularity and moderation.
Mary Carmen Taylor
2017-05-26T14:50:33+0000
Muy satisfecha con el servicio de South Miami Pharmacy. Cuentan con un personal profesional y calificado, que excede en su atencion a sus clientes-pacientes.Agradezco siempre a la Srta. Lisette Almendariz, Jessi Perez Y Roy Brisuela que se dan una atencion personalizada y me apoyan siempre con el suministro de las medicinas para mi esposo.
Merrick Kopp
2017-05-03T18:44:00+0000
If I could give a 0 I would! They illegally charged my credit card without my authorization after a price change. The supervisor stated she would call me on Monday after she would speak with my insurance, and guess what? I never heard back! I am currently waiting for them to send me a Fed Ex package so that I can mail the meds they sent me that were not wanted! Do NOT waste your time with them or you will be waiting for a box to send your meds back in, with over $1000 out of pocket for meds you never ordered. Fraud!! Illegal!!
George Brown
2016-06-08T20:39:49+0000
South Miami Pharmacy is my pharmacy of choice and has been since the original location opened on Sunset Drive . Service is very fast ; the staff is professional , courteous and helpful . When my doctors call in a prescription I receive both a phone call and a text message to notify me when it is ready . If desired they will deliver to my home . If i am in the store and choose to wait , it has never been more than 10-15 minutes . The big chain pharmacies do not come close to this kind of service .
Dane Torr
2016-03-08T21:25:43+0000
Great customer service. They have a family oriented work environment. I am glad to be part of the SMP family ❤️
Pete Torres
2015-10-14T03:16:18+0000
I have been plagued with a chronic painful condition, complications from Chemotherapy. It is unfortunate that I fell victim to the "blanketed" regulations imposed upon Pharmacies due to abuses with Controlled Substances. I checked all the retail pharmacies around my area and was faced with having my legitimate prescription denied for reasons of the meds being non-formulary (some employees stating they did not want the headaches) or they do not carry them for security reasons (Pharmacies being robbed). I thank you South Miami Pharmacy for operating and serving your community's needs and not balking to fears created by the Legislature. Bravo!!!
Wendybiris Torres
2015-10-12T22:14:18+0000
This place is filled with a staff who have a ❤ and think about their patients well being first!!! It was an answered prayer when I was able to get my husband's so much needed medications!! Thanks to all eapecially Rufina!!