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Great customer service! I've been using them for about a year and was always happy with their products and services. Just now I was on the phone to discuss my most recent order and they were AMAZING!!! Did EVERYTHING to keep my cost the lowest possible! We looked at the calendar together, planned for reorders, and more! I believe I was speaking with Elizabeth and she really made my day! THANK YOU SMP!!!
Have been working with this company for about 7 years. Amazing company to work for, with unlimited opportunities to grow. It feels great to be able to help patients and make a difference in their lives. #Team SMP
We are so glad to be going through IVF cycle with the help of SMP Pharmacy Solutions. Their fast, convenient and helpful staff make the IVF process that much easier. Its an emotional roller coaster to start with and the ease of SMP Pharmacy Solutions it has made this that much easier. Thank you!
SMP Pharmacy is extremely helpful and accommodating team. They respond almost immediately and went above and beyond to get me the best drug pricing. A stark difference from the treatment I usually receive from the Rite Aid/Duane Reade shops. A special thanks to Erika for jumping on all urgent requests with the best of attitudes. I wish I had known about it a long time ago.
Prices were reasonable and staff was respectful and helpful beyond expectations. They were very transparent about costs, filed insurance claims for medications, and explained other ways of saving money, including rebate offers that no other doctors or pharmacies had mentioned. This helped us save nearly $500! I would definitely recommend them to other patients.
SMP Pharmacy Solutions were excellent in making sure the medication was shipped in a timely manner and also communicated well regarding the shipment and instruction of how to do the injections. They even sent links to videos to help us understand how to do the different kind of shots both intermuscular and regular. Their pricing was very fair and everything arrived in perfect condition with understandable labels.
I was honestly shocked at the customer service I received from SMP Pharmacy. The person assisting me was always pleasant and would really work with me to figure out how to save money while still getting what I needed. They were great about returning phone calls and I never had to be on hold for more than a minute. During the very stressful process of IVF, it was a relief to be able to work with this pharmacy as they made it simple and easy. Thank you!
Great pharmacy to use during a stressful time. Easy to get in contact with, quick delivery! Only issue I had was about payment. It was already confirmed but then I needed to be recontacted and confirmed again. Maybe it wasn’t put in notes or there was a communication misunderstanding. Overall great!
SMP Pharmacy Solutions is a godsend. I live in Georgia and needed fertility medications. Every time I called, the customer service representatives were so personable, kind, and quick to help. The customer service is truly unmatched. My orders always arrived quickly and they were always accurate. I hope to use them again in the future. Thank you, SMP!
I recommend SMP Pharmacy to anyone going through infertility treatments. The staff at SMP were all so respectful and I felt they truly cared. I loved their attention to details. I used a lot of their next day shipping and all of my medications came packaged with care. Hands down the best Pharmacy!!
This pharmacy is awesome! They are always friendly with great customer service! They return calls and are ready to provide quality service! I’m really forgetful, so it’s great when they are vigilant to reach you about ensuring you get your meds on time!
The customer service here is amazing. I've spoken to 3 or 4 customer service representatives here and each was perfectly helpful. They each did everything they could to help me save money in different ways and were very knowledgeable and kind. I highly recommend.
FANTASTIC! I have never had such a wonderful experience with a pharmacy! During a difficult time with fertility treatments, it was so wonderful to be able to talk with competent and caring pharmacists at SMP. My prescriptions were filled quickly, which is hugely important with fertility drugs. I was very clear about the payment, and received exactly what I needed when I needed it. I was able to speak to a real person every time I called, and anyone I spoke with was smart, fast, and friendly. These pharmacists go the extra mile to make sure you are treated with efficiency, expertise, and enthusiasm. I had my reservations about using a pharmacy that was not in my home state, but I quickly saw why my doctor recommended this pharmacy!
I had to get fertility medication and they worked with me on getting insurance to cover atleast part of the medication. They were quick with delivery when needing refills, and all I had to do was call. It was quick and easy.
They pharmacists were always extremely helpful when I had questions. They were also very kind and made sure that my medications were being sent on time. They are truly a wonderful pharmacy especially for being an out of town patient doing invitro
I am so impressed with the customer service representatives on the phone at SMP. They are always kind and efficient. I have used another specialty pharmacy, which was not nearly as helpful or reliable. Thank you for your high quality service.
The worst customer service possible ever that I have experienced from the company. I have tried to refill my prescription a week ago , I was placed on hold, transferred, lost, placed on hol and transferred to the wrong department three times. my prescription was requested, they asked me to also call my doctor to expedite it which I did, my prescription was then transferred to a different company because I was told that when you have a specialty pharmacy your prescriptions go in the system and they don’t always use the same pharmacy. I don’t know how true that is. I called back again today and got extreme run around over the phone in the end I asked to speak to a supervisor I was placed on hold and by the time the supervisor came back I was already frustrated and told him that I would not be using them ever. Worst company ever terrible customer service ever how can I trust these people with my medical needs.😡
They are always very prompt in returning calls and try to get rxs to you as quickly as they can. I like that my doctor’s office uses them and recommend them for the medication that was not covered by insurance.
You were recommended by my dermatologist for my psoriasis meds. The med were prescribed and were delivered like clock work. I would be called by you that the meds were shipping and I would have them the next day. My meds were changed and the first delivery came. They have never been delivered on time again and never without me having to call and check on them. No longer automatic.
My son was discharged from the hospital yesterday morning. His prescriptions were called in to South Miami Pharmacy. Upon leaving the hospital we called to make sure the prescriptions had been called in. After 4 phone calls of no answer, finally spoke to 2 different employees stating the prescriptions had been called in and would be delivered to our home. Noone ever called and the meds were never delivered. Today its 11:35 am and I have been calling since 9 am and no one answers the phone. I have left countless voicemails. We have resorted to calling the hospital again to get the meds called in to a different pharmacy. We are disgusted. We are filing a complaint with the Department of Health.