Reviews Section
We know an informed decision is the best decision. Keeping a high rating on our reviews is the best way to show new customers the kind of service we give. We will make our best efforts to reply to every negative review we get in order to fix the issue in a prompt manner. At SMP Pharmacy Solutions we strive to give the best service possible to every patient. Your opinion is very important to us! We will consider every review positive or negative to answer your questions, solve issues and improve your overall experience.
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Amber Gross
18:54 24 Jul 18
Great customer service! I've been using them for about a year and was always happy with their products and services. Just now I was on the phone to discuss my most recent order and they were AMAZING!!! Did EVERYTHING to keep my cost the lowest possible! We looked at the calendar together, planned for reorders, and more! I believe I was speaking with Elizabeth and she really made my day! THANK YOU SMP!!!
Rashma Seepersaud
21:10 11 Oct 18
Have been working with this company for about 7 years. Amazing company to work for, with unlimited opportunities to grow. It feels great to be able to help patients and make a difference in their lives. #Team SMP
Heather Collazo
02:40 29 Nov 18
We are so glad to be going through IVF cycle with the help of SMP Pharmacy Solutions. Their fast, convenient and helpful staff make the IVF process that much easier. Its an emotional roller coaster to start with and the ease of SMP Pharmacy Solutions it has made this that much easier. Thank you!
Stephanie Hernandez
15:25 10 Oct 18
Love working with a company who cares deeply about their patients. SMP is great!
Rana Nissan
14:34 16 Nov 18
Messed up my orders, charged me $20 for next say delivery and they kept me on hold for more than 15 minutes gecause i asked to speak with a supervisor. They won't refund me the money.
Heather Elizabeth
22:04 27 Feb 19
Excellent customer service! Always friendly and super fast with delivery!
Raj Kumar
21:34 12 Mar 19
Excellent service I have got to say this pharmacy is one of the best pharmacies around . You get a professional consultation and help to get the right medication.
obgynd16
15:56 03 Apr 19
Always a pleasure to work with your pharmacy We send all our patient to you !
Jackie Seifert
13:51 09 Apr 19
Thank you for the prompt delivery of my prescription and very friendly customer service! 😃
Andrea Viana
17:30 09 Apr 19
Great customer service, very responsable. I really recommend it. Great website and they keep you posted on your order status.
JOE ITURRALDE
15:35 20 May 19
Adrian was very helpful in resolving my problem and making sure I get my medication in a timely manner.
Miriam Chiume
16:11 30 May 19
SMP Pharmacy is extremely helpful and accommodating team. They respond almost immediately and went above and beyond to get me the best drug pricing. A stark difference from the treatment I usually receive from the Rite Aid/Duane Reade shops. A special thanks to Erika for jumping on all urgent requests with the best of attitudes. I wish I had known about it a long time ago.
Rebekah Dutton
16:15 30 May 19
Prices were reasonable and staff was respectful and helpful beyond expectations. They were very transparent about costs, filed insurance claims for medications, and explained other ways of saving money, including rebate offers that no other doctors or pharmacies had mentioned. This helped us save nearly $500! I would definitely recommend them to other patients.
Tami Newton
16:08 30 May 19
SMP Pharmacy Solutions were excellent in making sure the medication was shipped in a timely manner and also communicated well regarding the shipment and instruction of how to do the injections. They even sent links to videos to help us understand how to do the different kind of shots both intermuscular and regular. Their pricing was very fair and everything arrived in perfect condition with understandable labels.
Katie Smith Zitzmann
18:29 30 May 19
SMP has been amazing! They are prompt to deliver the prescriptions and are patient with you while you figure out the best pricing options for yourself. I would highly recommend them!
Elizabeth Ricke
02:16 31 May 19
I was honestly shocked at the customer service I received from SMP Pharmacy. The person assisting me was always pleasant and would really work with me to figure out how to save money while still getting what I needed. They were great about returning phone calls and I never had to be on hold for more than a minute. During the very stressful process of IVF, it was a relief to be able to work with this pharmacy as they made it simple and easy. Thank you!
Lyndsy Bickmann
12:01 18 Jun 19
Great pharmacy to use during a stressful time. Easy to get in contact with, quick delivery! Only issue I had was about payment. It was already confirmed but then I needed to be recontacted and confirmed again. Maybe it wasn’t put in notes or there was a communication misunderstanding. Overall great!
Callie Clough
18:22 18 Jun 19
SMP Pharmacy Solutions is a godsend. I live in Georgia and needed fertility medications. Every time I called, the customer service representatives were so personable, kind, and quick to help. The customer service is truly unmatched. My orders always arrived quickly and they were always accurate. I hope to use them again in the future. Thank you, SMP!
Rhonda Chalmers
18:31 18 Jun 19
Customer service agents were always helpful and friendly. Quick delivery just as ordered. Took a lot of stress away for us knowing we could depend on their being delivered quickly!
Alison Gobar
16:25 26 Jun 19
I recommend SMP Pharmacy to anyone going through infertility treatments. The staff at SMP were all so respectful and I felt they truly cared. I loved their attention to details. I used a lot of their next day shipping and all of my medications came packaged with care. Hands down the best Pharmacy!!
Jen Murray
01:16 13 Jul 19
Great customer service. They were efficient And delivered medication on time. The staff was knowledgeable and kept their promises. It was nice to have staff who cared while going through the process.
MiaNaomi Post
21:32 12 Jul 19
This pharmacy is awesome! They are always friendly with great customer service! They return calls and are ready to provide quality service! I’m really forgetful, so it’s great when they are vigilant to reach you about ensuring you get your meds on time!
Alicia Russell
00:58 16 Jul 19
The customer service here is amazing. I've spoken to 3 or 4 customer service representatives here and each was perfectly helpful. They each did everything they could to help me save money in different ways and were very knowledgeable and kind. I highly recommend.
Contessa Sanders
21:49 15 Jul 19
FANTASTIC! I have never had such a wonderful experience with a pharmacy! During a difficult time with fertility treatments, it was so wonderful to be able to talk with competent and caring pharmacists at SMP. My prescriptions were filled quickly, which is hugely important with fertility drugs. I was very clear about the payment, and received exactly what I needed when I needed it. I was able to speak to a real person every time I called, and anyone I spoke with was smart, fast, and friendly. These pharmacists go the extra mile to make sure you are treated with efficiency, expertise, and enthusiasm. I had my reservations about using a pharmacy that was not in my home state, but I quickly saw why my doctor recommended this pharmacy!
MiaNaomi Post
21:32 12 Jul 19
This pharmacy is awesome! They are always friendly with great customer service! They return calls and are ready to provide quality service! I’m really forgetful, so it’s great when they are vigilant to reach you about ensuring you get your meds on time!
Melissa Bosak
23:14 04 Sep 19
Customer service is very poor. They messed up my first order, which was critical to receive on time. They did not communicate that the order wouldn't be ready as promised. Their wait times are terrible. They also quote one price and then tell you a higher price on the next call. You have to be diligent and check every price so they don't overcharge you. I do not recommend them.
Lynette Rivera
16:32 18 Sep 19
Outstanding customer service from the order of the medication to the specific instructions to the delivery. Prompt service on delivery of medication. Would definitely order from them again and definitely will recommend to family and friends. 👍
Kara Dearman
21:31 08 Oct 19
Great customer service! Great prices! Fast delivery! Overall, a much easier experience than a prior pharmacy I used! I did not use it, but they have compassion care (not sure if this is the correct name) to receive discounts on medicine if needed and if you qualify!
omg Landrum
21:21 16 Oct 19
SMP Pharmacy Solution customer service representatives were compassionate. I definitely rate them five stars on how well they treated me and my husband every time we called.
Melissa Bosak
21:18 17 Oct 19
Customer service is very poor. They messed up my first order, which was critical to receive on time. They did not communicate that the order wouldn't be ready as promised. SMP compounded a medication and gave me incorrect dosing information. This cost me several thousand dollars in other medication that was wasted. In addition, their customer service representative hung up on me when I was expressing my frustration with their error.Their wait times are terrible. They also quote one price and then tell you a higher price on the next call. You have to be diligent and check every price so they don't overcharge you. I do not recommend them.
Taleena Bishop
17:52 20 Oct 19
SMP Pharmacy is amazing. They have the best customer service and are so helpful! The lady I spoke with gave me very helpful information I wouldn’t haven’t know otherwise. SMP always makes sure to get you the medication you need at the best possible price and in the perfect time frame! I will continue with SMP for as long as I need my medication.
Zuleidys Alonso
22:47 22 Oct 19
Superior customer service! I spoke to Elizabeth today and her level of compassion and care are beyond words. In this overwhelming time, I’m truly grateful for her. She not only broke down the meds and costs for me, she also got me extra discounts that I qualified for. I highly recommend SMP!
Erin Hansert
15:58 06 Nov 19
Excellent customer service and support. This is the kind of pharmacy you want to work with when going through fertility treatment. Customer service and support is top notch. They always work with me to see if they can find a way to lower my costs. Highly recommend SMP Pharmacy!
Melissa Bosak
21:12 09 Nov 19
Customer service is very poor. They messed up my first order, which was critical to receive on time. They did not communicate that the order wouldn't be ready as promised. SMP compounded a medication and gave me incorrect dosing information. This cost me several thousand dollars in other medication that was wasted. In addition, their customer service representative hung up on me when I was expressing my frustration with their error.They also sent me medication with 6 weeks of shelf life remaining.Their wait times are terrible. They also quote one price and then tell you a higher price on the next call. You have to be diligent and check every price so they don't overcharge you. They also don't respond to complaints submitted on their website.
Giselle Saouda
17:20 10 Dec 19
For the past 6 months we have been buying our medication from this pharmacy. We are almost done with our fertility process but my advice to everyone that is just getting started, is to find other places where you can probably get everything 10 times cheaper. Just today, I paid $200 for ONE BOX of Estradiol patches, when they have them at Walgreens for $30 (Different brands, but the same thing). Obviously, I found out later during the day, and felt robbed, used, and was so mad at myself for being so naive and trusting them thinking they would have fair prices. In my opinion is an abuse and they are taking advantage of people’s desire to become parents. I will make my best effort to never buy anything from them ever again. Unlike some people in these reviews, I never had an issue with costumer service. They where actually very good to us, but wouldn’t expect anything less with the amount of money you are paying them.
Brittany Shivers
13:04 31 Mar 20
I am blown away at how easy it was to get my ovidrel medication. My doctor told me that SMP should be contacting me shortly after our appointment and before I even got home I had a text from SMP stating that my order was being processed. I then called and to my delight, set up a free delivery of the medication within minutes. It came the next day! Everything was packaged well and securely and the instructions were easy to understand. I have never been so pleased with a process. In the midst of what can be an incredibly stressful and trying time (infertility), SMP made one part of the journey so easy and simple. Thank you, thank you, thank you!
Jen D.
14:54 28 May 20
I come here because I’m forced to as they are the only place I can find my fertility medication on short notice. Were it not for that, I would not come here. They are unfriendly, slow and unprofessional. Their curb-side/pick-up service is a joke. Plan on waiting at least an hour and having to call them 3-4 times to remind them you are still outside. Ridiculous.
Anna Souza
15:01 17 Jul 20
I will not be ordering my medications from SMP Pharmacy based on the way I have been treated on the phone. Whoever I spoke with this morning (should have gotten their name) decided they would rather argue about missed calls (that I returned as soon as I could) for two to three minutes. She cut me off and went over the prices, and I had to ask if they had run my insurance. She was so unprofessional that I informed her I would be looking into another pharmacy and ended the call.
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