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new patient packet


I’d like to take a moment to welcome you as a new patient of our pharmacy. Thank you for choosing us. We look forward to partnering with you to provide specialty medications and programs specifically designated for certain disease states. We will do all we can to ensure you achieve the most successful result possible for you.

The trust and confidence you have placed in us is most appreciated. Our pharmacy provides many patients with timely specialty medications as prescribed by your physician. Our mission is to help you better understand your specific disease state so you can achieve best results and maintain optimal health over the long-term. Through our unique specialty programs, we educate every patient on how to safely take your prescribed specialty medications while monitoring all the medications you are taking to make sure there are no inappropriate drug interactions.

Our specialized programs are used to provide key benefits:

  • Educate every patient on their unique disease state
  • Provide support for secondary conditions and symptoms
  • Connect you with courteous, educated staff members who will make this ordering process easy and positive
  • Provide your care team and physician with vital details for faster intervention if required.


Pharmacy Address
7500 NW 26th Street Miami, FL 33122

Pharmacy Phone and Fax Number(s)

Pharmacy Website & Email Address

24/7 On Call Contact Procedures


M-F: 9:00AM – 7:00PM EST
Sat: 10:00AM – 2:00PM EST


Please contact us via phone (855.255.5009) or email ( for information or questions regarding the following:

  • How to access pharmacy staff/program representatives
  • How to place a prescription order, or obtain a refill
  • How to obtain prescription order status, including information regarding delays
    • For fertility patients, you can also check our app available via Apple or Google Play.
  • Information on prescription substitutions
  • How to transfer a prescription to another pharmacy
  • How to obtain medications not available at the pharmacy
  • How to handle adverse reactions
  • How to report a suspected medication issue (drug recall, fraudulent medications, etc.)


The services provided by SMP Pharmacy are included at no cost to you. As a patient of SMP Pharmacy, you are automatically enrolled into our patient management program. You can opt-out at any time by calling our pharmacy and speaking with one of our Patient Management Program staff members.

As a part of SMP Pharmacy’s patient management program, our clinical team will work with you on any concerns or questions you may have regarding your drug therapy. We will make sure you understand the reason for taking your drug. Our team will give you complete information about how to correctly take your drug, other drugs to avoid, common side effects and how to treat them. Our team will speak with your physician when needed.

The potential health benefits of this program include managing side effects, improved overall health, increased disease and medication education and awareness, increased medication compliance and when coordination of care with your physician is necessary, your pharmacist will have all the information needed to help make informed decisions regarding what is best for you as the patient

The potential limitations of this program are dependent on you as the patient. You must be willing to follow the directions of your physician and pharmacist, be compliant with taking your medication and willing to discuss the details of your disease, medical history and current practices with your pharmacist so he can have a full understanding of the situation.

Please let your physician know you are a patient of SMP Pharmacy. A good relationship between your physician and your pharmacist will benefit everyone involved in your care.

To contact a Patient Management Program staff member, please call SMP Pharmacy at 855.255.5009


As our patient and a participant in the patient management program, you have the right to:

  1. Have personal health information shared with the patient management program only in accordance with state and federal law
  2. Identify the program’s staff members, including their job title, and to speak with a staff member’s supervisor if requested
  3. Speak to a health professional
  4. Receive information about the patient management program
  5. Decline participation, or disenroll, at any point in time
  6. Be fully informed in advance about care/service to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care
  7. Be informed, in advance of care/service being provided and their financial responsibility
  8. Receive information about the scope of services that the organization will provide and specific limitations on those services
  9. Participate in the development and periodic revision of the plan of care
  10. Refuse care or treatment after the consequences of refusing care or treatment are fully presented
  11. Be informed of client/patient rights under state law to formulate an Advanced Directive, if applicable
  12. Have one’s property and person treated with respect, consideration, and recognition of client/patient dignity and individuality
  13. Be able to identify visiting personnel members through proper identification
  14. Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of client/patient property
  15. Voice grievances/complaints regarding treatment or care or lack of respect of property, or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal
  16. Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated
  17. Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information (PHI)
  18. Be advised on the agency’s policies and procedures regarding the disclosure of clinical records
  19. Choose a healthcare provider, including an attending physician, if applicable
  20. Receive appropriate care without discrimination in accordance with physician’s orders, if applicable
  21. Be informed of any financial benefits when referred to an organization
  22. Be fully informed of one’s responsibilities


  1. Give accurate clinical and contact information and to notify the patient management program of changes in this information
  2. Notify the treating prescriber of their participation in the patient management program
  3. Submit forms that are necessary to receive services
  4. Provide accurate medical and contact information and any changes
  5. Maintain any equipment provided
  6. Notify the organization of any concerns about the care or services provided


You have a right and responsibility to inform us of concerns, dissatisfaction, or make complaints about the services you did or did not receive without fear of retaliation or interruption of services. If you have a complaint, please call us at 855.255.5005. You will receive notice (written or verbal) of the complaint resolution within 14 days of receipt.

If needed, you may contact the State Board of Pharmacy or our accreditation organization(s).

ACHC Complaint Information

  • Website:
  • ACHC’s Complaints Department: (855) 937-2242

URAC Complaint Information

  • Website:
  • General Phone Number: (202) 216-9010

State Board of Pharmacy Complaint Information

  • Website:
  • Address: 4052 Bald Cypress Way Bin C-04
  • Address: Tallahassee, FL 32399-3258
  • Telephone Number: (850) 488-0595



To dispose of prescription and over-the-counter drugs, call your city or county government’s household trash and recycling service and ask if a drug take-back program is available in your community. Some counties hold household hazardous waste collection days, where prescription and over-the-counter drugs are accepted at a central location for proper disposal.


  1. Take your prescription drugs out of their original containers.
  2. Mix drugs with an undesirable substance, such as cat litter or used coffee grounds.
  3. Put the mixture into a disposable container with a lid, such as an empty margarine tub, or into a sealable bag.
  4. Conceal or remove any personal information, including Rx number, on the empty containers by covering it with permanent marker or duct tape, or by scratching it off.
  5. The sealed container with the drug mixture, and the empty drug containers, can now be placed in the trash.

Source: EPA, Drug Disposal Guidelines, Office of National Drug Control Policy, October 2009

We have a plan if a disaster occurs. Disasters include a fire to our facility, chemical spills, major weather events and evacuations. Our goal is to continue to service your needs. If there is a threat of disaster or severe weather, please contact us for any medications you need to make sure you have enough.
Follow directions from the authorities in your area. We will use every resource available to continue to make sure we can serve you. While unlikely, there may be times where we cannot meet your needs because of an emergency. In these situations, you must use your local rescue or medical facility.
If we cannot get your medication to you due to an emergency, we will transfer your medication to a local pharmacy of your choice. If we cannot reach you or you cannot reach the pharmacy, please listen to your local news for help. Please make sure we have an emergency contact number so that we can reach you.

In the event of an emergency or disaster, remember the following:

  • Make a list of your medications (prescribing physician, filling pharmacy, dosage)
  • Store all medications in one location that is easy to grab if needed
  • Know the phone number & address for your pharmacies


1. Wash Your Hands:

Handwashing is one of the most effective ways to halt the spread of illness. The best way to wash your hands is with water, soap, and friction by rubbing them together. It is recommended that you run the water, wet your hands, apply soap, rub them together for a minimum of 20 seconds, rinse them off, take a paper towel and turn off the faucet. Do not touch the faucet once done washing your hands as you will be just placing the germs back onto your hands. If in a public restroom, use a paper towel to open the door. Do not touch the door handle with your hands as you will be again potentially putting the germs back on your hands.

2. Stay Home If You Are Sick:

If you feel that you are becoming sick, it is important to stay home to prevent spreading it to others. Those with a fever should wait at least 24 hours until after it goes away before they return to work. The same also goes for parents with sick children. Viruses spread quickly in schools, so do your part to prevent them from doing so.

3. Keep Your Home Clean:

Infectious diseases can spread by touching something an infected person has come into contact with. Regularly clean household surfaces to help prevent the spread of infections in your household. Use hot soapy water or household cleaning products to disinfect surfaces regularly. Additionally, if someone has been sick, clean anything they came into contact with thoroughly to prevent them from getting sick again.


Prescription cost will vary depending on your insurance. Because drug pricing can change daily, a final determination of your co-pay cost including deductibles or co-insurance cannot be made until your claim is processed. If your insurance company considers SMP Pharmacy an out of network pharmacy, an explanation of the medication cost will be provided in writing at the time of dispensing or if requested by patient. Cash price of the medication is also available upon request by calling the pharmacy at 855.255.5009. You may also call the Member Services phone number on your prescription insurance card to get the most current information.

If you are unable to afford the out-of-pocket cost for your prescription, SMP Pharmacy will work to identify co-pay card assistance, patient assistant programs, or other support and/or charitable organizations. Visit the SMP Pharmacy’s website to learn about Patient Assistance.

The cost may also vary depending on the quantity of medication. Your prescription will be filled for medication that the physician prescribes. Please be sure to advise your physician to prescribe for the maximum amount/day supply allowable by your insurance coverage (days allowed may vary by plan).

If you have Medicare Part D drug coverage, the cost of your prescription will change significantly as you meet your deductible and initial co-pay, progress through the “donut hole” and reach total out-of-pocket expense. Patient Care Coordinators can assist you in determining and understanding your options. Visit our website to learn more about these services.

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